Return Policy

Questions? Here's What to Do

If you have a question or issue with your PurePort tool, please contact us and we’ll do whatever we can to resolve it. Use the Contact Us page, or email us at

  • If your PurePort is in any way faulty or defective when you receive it, send us a photo of the problem, and we will send you a replacement ASAP.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Policy

PurePort is proud to offer a 30 Day Money Back Guarantee policy on all PurePort tool purchases. You have 30 days from your order date to request a return. To start a return, contact us using the Contact Us page, or email us at Please note that returns will need to be sent to the following address: 

PurePort / Sorfeo Inc.

488 E Winchester ST

Suite 150

Murray, UT 84107



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, we’ll refund your full purchase price to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return and you haven’t seen the merchant credit, please contact us.

* Note that return shipping costs are not refundable, but your full purchase price will be refunded.